top of page

Customer Care

Here at Westlake Shoes we take pride in treating our customers right; we believe every customer is important and customer service is essential.

Store Policies: Store Policies

Privacy and Safety

Your privacy is important to us, which is why at Westlake Shoes, we are committed to protecting your personal information and we are not in the business of selling it to others. We exercise great care in handling the way personal data is used and shared, making sure to seek your permission before we collect or store data. 

Coupled with stringent security measures and procedures, rest assured that all personal details submitted to us remains secure. 

Store Policies: Store Policies

Return and Exchange Policy

We want you to be completely satisfied with your Westlake Shoes purchase. If you are unhappy with your purchase, you are welcome to return the item within 30 days of your purchase, provided the item is unworn and in brand new condition. In the event that the item you received is faulty or does not match its description, then a full refund will be mafe to its original payment method or store credit will be rewarded. there is no refund or exhange on sale items. 

To return purchases, please package the item securelt and posr to the address below. PLease note we do not cover reurn postage costs. When the item has been returned to us, we will arrange for the total prove to be refunded into your account. 


30831 Thousand Oaks Blvd, Westlake Village, Ca 91362

Store Policies: Store Policies

Shipping Policy

We offer FREE SHIPPING. We ship with FedEx to the U.S.

Store Policies: Store Policies
bottom of page